If you need help stopping gambling at Indibet, contact support and clearly request a restriction for gambling-related harm. Deleting an app, signing out or asking about a temporary login error does not communicate the same request.
Last updated: 3 November 2026 · Version 1.0.
Make Your Request Clear
Contact support using the route on Contact Us, preferably from the contact details registered to your account. State that the request concerns self-exclusion or gambling harm, identify the account and explain the restriction you need.
Do not include your password or verification codes. If you are asked to establish account ownership, use the designated verification channel.
Confirm the Scope
Keep the case reference and ask support to confirm:
- when the restriction takes effect;
- which account, products and access routes it covers;
- the available duration and any conditions attached to it;
- how promotional messages will be handled;
- what happens to an existing balance, pending withdrawal or open bet;
- whether any action is still required from you.
A request sent and a restriction confirmed are separate stages. While waiting for a response, stop deposits, close sessions and use device or payment controls available to you to reduce access.
During a Restriction
Do not create another account, use someone else's account or change contact details to regain access. Avoid testing whether a restricted account will accept a deposit. Contact support if access appears inconsistent with the confirmation you received.
Remove app shortcuts and reduce promotional prompts where useful. These personal steps support a break but do not replace an account restriction. See responsible gambling guidance for practical ways to limit exposure.
Balances, Marketing and Reopening
Ask support how an outstanding balance or transaction will be handled without resuming play. Any payment remains subject to applicable verification and withdrawal checks; a restriction request does not guarantee an immediate payout.
Use unsubscribe controls where provided and ask support to address promotional messages associated with the account. Keep a record if messages continue after a relevant request.
Do not assume that a restriction can be reversed early or that an account will reopen automatically. Follow the conditions confirmed for your account. If you dispute how a request was handled, use the complaints process.