If an Indibet account, payment, bonus or game issue remains unresolved, send a clear complaint with the relevant records and the outcome you are seeking. Keep the original support reference so that the complaint can be connected to the earlier conversation.
Last updated: 3 November 2026 · Version 1.0.
Prepare a Short Chronology
Include the account identifier, dates, relevant transaction or bet references, previous case number and a concise explanation of the problem. State what you believe should be corrected and why.
| Complaint topic | Useful records |
|---|---|
| Deposit or withdrawal | Payment reference, amount, time and account status |
| Bonus | Offer terms, activation details and qualifying activity |
| Bet or game result | Event or game, bet or round reference and disputed result |
| Verification | Request reference and the instruction or decision disputed |
| Account restriction | Notice received and the action you want reviewed |
Use screenshots selectively. Hide credentials, verification codes, full card details and unrelated personal information.
Submit and Follow Up
Use Contact Us and label the message as a complaint. Describe the issue in one thread where possible. Ask for a reference and retain the response.
If an answer does not address a specific record or question, identify that point and ask for further review. Ask whether a decision is final and what further route applies to the account agreement. Do not assume that a particular regulator or dispute body accepts the case without checking its remit.
Continue Protecting Your Account
For a payment dispute, keep your bank or wallet records and avoid sending repeat payments to test the issue. For a bonus disagreement, preserve the terms attached to the accepted offer rather than a later banner.
If the issue concerns suspected account takeover, report it promptly using the security guidance. If you need to stop gambling, make a separate, explicit self-exclusion request; do not wait for the complaint outcome before seeking a restriction.
A complaint does not guarantee compensation, a payout, cancellation of a bet or reopening of an account. Keep the facts and requested outcome separate so that the issue can be assessed on its records.